Frequently Asked Questions
We want you to feel good about the services you are receiving at The Care Soulaan. Below we have answered some questions to help provide clarity about services to help determine if The Care Soulaan is right for you. If you feel like you didn’t find the answer you were looking for, feel free to contact us for more information. We're always happy to hear from you. Please allow twenty-fours hours to respond during the week and forty-eight hours during the weekend.
What is counseling?
Counseling as defined by the America Counseling Association: Counseling is a collaborative effort between the counselor and client. Professional counselors help clients identify goals and potential solutions to problems which cause emotional turmoil; seek to improve communication and coping skills; strengthen self-esteem; and promote behavior change and optimal mental health.
Can I receive counseling from anywhere?
Currently Clinic Mental Health Online Counseling is only offered if you are in North Carolina, United States. We hope to expand our availability soon.
What is Coaching?
The International Coach Federation (ICF), which claims to be the largest coaching credentialing and support organization in the world, defines coaching as “partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. Professional coaches provide an ongoing partnership designed to help clients produce fulfilling results in their personal and professional lives.
What's the difference?
For counseling: Counseling is often accompanied with assessments, evaluation, and a psychodiagnosis. Counseling is more heavily regulated and is often covered by many insurance carriers.
For coaching: Coaching is less evaluative, more goal-driven, and is not diagnostic. While there are some regulations, they are not as stringent as the counseling profession.
How do I know what I need?
Counseling is more appropriate if you would like to participate in a more clinical therapeutic process, have or suspect you may have a mental illness, or would like to be assessed and receive a diagnosis.
Coaching is more appropriate for assistance in developing goals, venting, seeking support for difficult life experiences, and strategizing to best achieve your desired goals. It is not appropriate for treatment of mental illness or active crisis.
Why can't I get a refund after missing two consecutive appointments?
We understand that life happens and schedules change. When you miss two consecutive appointments with no contact however, any resources or scheduled blocks are not able to be utilized as planned. We are a very small operation and we take each client's case seriously. While we never regret the time and effort we put in, we do think it's a fair trade to be compensated for that time. This doesn't mean you can't reschedule or we're going to be a hard asses in the case of emergency.
I am not a black woman or black femme. Can I get services here?
While our services are designed and cater to the experiences of Black Women and Black Femme Enbies, we are not exclusionary. We have and will work with people of diverse backgrounds if you feel our service can be helpful to you.